Effective January 01, 2018:

The following terms and conditions, including those on the face hereof, constitute an 

Agreement between the Customer and PI Gear, Inc. (PI Gear) and are referred to as such:

(NOTE: Terms and Conditions apply regardless of the manner of submitting an order to PI GEAR) 

Controlling Provisions

The terms and conditions appearing herein constitute the sole and entire Agreement of the parties regard less of the timing, for or content of other communications between the parties, if any, all of which are merged herein. The Customer and PI Gear agree to abide by all the terms and condition contained herein with each and every purchase. PI Gear objects to the inclusion of any different or additional terms, and non additional or conflicting provisions contained in any other communication from the Customer will be considered an unconditional acceptance of the terms and conditions appearing hereon, without regard to any additional or conflicting terms proposed by Customer. None of the provisions of this Agreement may be varied, amended or modified except by a written agreement signed by all of the parties.

Local Laws

Before ordering any product you must make local inquiry to determine if the specific type of product you wish to purchase is permitted to be used or possessed in your city, state or country. There may be restrictions in your area prohibiting the purchase, possession, or use of some items listed for sale on our website. We do not provide for refunds if the product is not allowed to be used or imported to your location or country or confiscated by any official authority of any jurisdiction including customs for your country. Again, once the product you ordered is shipped domestic or internationally, we relinquish any and all responsibility. If the product is illegal in your jurisdiction, simply don’t order it as it may never get to you. By placing this order, you accept full responsibility for all applicable laws, potential loss of product, and accept the consequences, if any, of this purchase.

Payment

PI Gear accepts all credit cards and PayPal for online purchases from Customer in the United States. Ground orders made by credit card that are approved will be normally be processed on the same day so long as the item is in stock. PI Gear also accepts payment made by Western Union, MoneyGram, and wire transfer with immediate order processing. Orders accompanied by check will result in a 10 business day hold to allow sufficient time for the check to clear. International orders can only be processed via PayPal, Western Union, or bank wire transfer. PI Gear will not accept credit card payment for international orders.


PI Gear™ Low Price Guarantee
We guarantee you the lowest price on everything we sell.

When you order from PI Gear™ you will never overpay!
We work hard to make sure our prices
are the lowest prices around.

If you find the same product advertised anywhere for less,
We will BEAT IT or at the very least match it!
 
We monitor our competitors to make sure you get the lowest available prices anywhere. However, if you still find a lower price from another commercial merchant BEFORE you buy that product, we will gladly match that price to earn your business.

Make sure that you buy from an established merchant that you can count on being in business months from now. Also make sure that the products you are buying are not a knock-off or lack a warranty. PI Gear™ is operated by the owners of PI Magazine insuring your purchase can be made with the confidence of their outstanding reputation.

If you find a lower advertised price, simply email us at James@PIGear.com with a link to the website page advertising the identical product, including model, packaging, manufacturer, etc.  The price you wish us to match must be verifiable on the Internet or through an original printed advertisement.
 
The selected item must be unused, in stock and currently available from a competitor. The price for comparison should also include the total price, including the cost of purchase of the same product and quantity, plus any applicable sales tax, shipping and handling costs. Any special promotions, discontinued items, free offers, and special payment arrangements are not eligible for price match.

We are also unable to match any item offered for sale on E-Bay since there is no way to confirm that they are authentic, in original packaging, or that they may be used.

If you have any questions regarding this or any other policy please call us at 609-846-0400
Our Low Price Guarantee not valid on competitor close-outs, misprints, special buys, special promotions, discounted items, liquidations, auctions, rebates, one of a kind, items that include free shipping, or member club pricing.


*FREE GROUND SHIPPING on any order over $500.00.

Shipping - *Free Ground only available for continental US orders.

Shipping will be made within commercially reasonable time unless a specific delivery time is currently undetermined by the manufacturer or supplier. All orders are normally prcessed for shipment the same business day (M-F) when orders are received before 3:00 p.m. Eastern Time. Orders received after 3:00 p.m. (M-F) or on weekends shall be processed the next business day. Next Day requests shall always mean "next business day" unless specifically requested. In the event an item is not in stock or no longer available, we reserve the right to substitute the item ordered with a similar item for the same price. All shipments are F.O.B. Wildwood, New Jersey, unless otherwise indicated. Most orders are shipped via UPS Ground or FedEx Ground service. PI Gear, Inc. cannot use a P.O. Box address for UPS or FedEx delivery. The Customer is responsible for all applicable shipping and handling fees when requesting overnight, priority, 2nd day, 3-day select or Saturday service. All customer requests for shipment insurance are at the Customer’s expense.

100% SATISFACTION GUARANTEE* 

Everyone here at PI Gear is completely committed to providing you and all our customers with superior products and customer service. Your shopping satisfaction guarantee starts from the moment you visit our website and continues throughout the entire shopping process. Whether it’s a phone call about a product inquiry, an inquiry to our customer service or technical assistance department, or the manner in which your order is processed, we guarantee your satisfaction. If you are not completely satisfied, contact us and we will make it right for you, pending the these terms and conditions. Guaranteed! 

Return Policy

All requests for returns, refunds or exchanges must be made within 48 hours of delivery confirmation by the shipper. PI Gear will replace, refund, or credit your account for returned item(s) at our discretion. Do not attempt to return any item(s) until you have received a Return Authorization number (RA#) or we will not process your refund request and your shipment will be returned to you at your expense. Equipment purchased may only be returned for a credit or replacement. Any product that has been used in anyway will not be accepted as a return. All products are tested before shipment to insure they work properly and are unblemished. Products that were damaged in transit require that you make a claim directly with the shipping company as it is not the responsibility of PI Gear, Inc.

WE DO NOT ACCEPT ANY RETURNS FOR: 

- VOICE CHANGERS 
- ALL DETECTION DEVICE PRODUCTS
- ALL VIDEO & AUDIO DEVICES WITH BUILT-IN DVR'S
- ALL SPECIAL ORDER PRODUCTS
- GPS DEVICES, LIVE OR PASSIVE
- ALL RETURNS WITHOUT AN RA# 

"Malfunctioning" or devices that do not appear to be working properly:

We have found the overwhelming numbers of calls we receive for malfunctioning or inoperable devices is directly related to customer or operators not setting up, activating or otherwise deploying the device properly.  We understand many of the highly technical devices we sell are complicated electronic devices that are at times even for out technical support team, difficult to initially set up, especially with a new, unfamiliar device.  PI GEAR has no control over the manuals, instructions or other printed materials supplied with the devices and equipment from the manufacturer.

Because of this, PI GEAR'S policy for any claim or return based on suspected malfunctions or other operational issues, must first follow the following steps                                                        before the item will be processed for return.

1) Contact PI GEAR and advised of the issue encountered. When possible and it is preferred, a detailed, timely email should be sent describing the issue(s).
2PI GEAR will put you in prompt contact with a member of our technical support team to ensure proper set-up and deployment of the device.
3) When possible, PI GEAR will make every effort possible to obtain and provide you the customer, any additionally available support manuals or ducuments. 
4) If the device is found to be inoperable, defective or the issue cannot be otherwise remedied, you will be directed to begin the process to obtain                                                                            a RA# for return per the policy.

DO NOT SHIP, RETURN OR OTHERWISE SEND YOUR DEVICE TO PI GEAR WITHOUT THE PROPER STEPS - YOUR ITEM WILL BE RETURNED TO YOU AT YOUR EXPENSE.

Upon receiving an RA#, please keep the following in mind:

1. Items damaged in transit are not the responsibility of PI Gear. Please make a claim with, UPS, FedEx, or the USPS.
2. Any item to be returned must be shipped within 5 business days of receipt and must be in new and sellable condition, (undamaged and in original shrink-wrap). There must be no marks on the item and the item must not have been used. If any instructions, packaging or contents are missing customer will not receive any credit at all and the item will be returned to customer. 
3. There are no returns accepted on any audio or video digital recording devices.
4. There is a 20% restocking fee for each resellable item returned and NO REFUND for shipping charges to or from custimer.
5. Equipment returned with no RA# may not be accepted for return credit and will be returned to the customer upon request and at the customer’s expense.
6. PI Gear shall not be responsible for any shipping charges unless the wrong product was shipped in error.
7. Special order, sale, discontinued, or promotional items are not returnable or refundable.
8. Videotapes, audiotapes, CD’s, DVD’s, and books are non-returnable.
9. Any item that has been used or modified is non-returnable.
10. Shipping and handling charges are non-refundable.
11. Customer is responsible for return postage/shipping fees. Returns must be shipped via an insured carrier. We suggest UPS to ship your package. Call 1-800-PICKUPS (742-5877) to find a location near you.

If the above requirements are met, then the item(s) may be shipped back to us for store credit after receiving the RA#.

• Return with copy of invoice and original product instructions
• It is the customer’s responsibility to wrap the item(s) in a protective manner and place it in a shipping box taped and sealed. DO NOT SHIP BACK WITHOUT PROTECTING THE ITEM PACKAGING OR YOU      WILL NOT RECEIVE A REFUND! 
• Shipping costs and tracking are the responsibility of the customer
• Items must be returned by a traceable method (i.e. UPS, FedEx, DHL, etc)
• The customer is responsible for the goods until we receive them.
• The RA# must be clearly marked on the outside packaging of the shipping box.
• Return items must be shipped to PI Gear - Returns – RA#__________, 
2300 New Jersey Avenue, Suite 101, North Wildwood, New Jersey 08260, USA

Warranties

All merchandise distributed by PI Gear, Inc. carries a Ninety (90) Day Limited Warranty on parts and labor, these items may further be covered when indicated under the manufacturer’s warranty, a copy of which is available at PI Gear, Inc. upon written request only. PI GEAR MAKES NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR FITNESS FOR ANY PARTICULAR PURPOSE OR MERCHANTABILITY. No agent, employee or representative of PI Gear is authorized to bind PI Gear to any affirmation, representation, or warranty, oral or written, unless by separate written instrument designed by PI Gear, which by its terms state that it is included as part of this sale and agreement.

Claims

Receipt of goods shall be deemed acceptance of the goods received. All claims for defective goods or revocation of acceptances, for shortages, for delays, or failures in shipment or delivery, or for any cause shall be deemed waived and released by the Customer unless it is made in writing within (7) days after receipt of goods. All claims must state specifically and in reasonable detail the nature of all objections, and must be accompanied by delivery receipt or photocopy of the sales order or packing slip. Any delivery not placed in dispute within 10 days of order shall be paid for by the Customer and all uncontested amounts due shall be paid by the Customer with terms specified. As a condition to making a claim for missing or damaged goods sent, the Customer is responsible for initiating and pursuing with the carrier. PI Gear shall not be responsible for loss of any item ordered should customer request no signature required with delivery.

Limitation of Liability

PI Gear’s liability will be limited to replacement or repair of defective goods upon receipt of goods in a timely manner per the Return Policy paragraph detailed herein. In no event will PI Gear be liable for consequential or special damages or for transportation, installation, removal, adjustment or other expenses or losses which may arise in connection with the use or installation of the goods; late delivery, failure to deliver; or from any other cause. Notwithstanding the terms of this Agreement of sale, if there should arise any liability of PI Gear, Inc., such liability shall be limited to an amount equal to one-half (1/2) the costs of the goods or $250.00, whichever is less.

Errors and Omissions

Even though PI Gear makes every effort to insure that all of the information displayed on the PI Gear website is accurate, complete, and current, it is possible that information about an item may contain inaccurate or incomplete information, including information about the item's price or availability. Product names and photographs may vary. PI Gear reserves the right to correct errors and/or update the content on our website at any time without notice. PI Gear also reserves the right to refuse or cancel any order containing any error or inaccuracy, even when the order has been submitted, whether or not the order has been confirmed and the Customer’s credit card charged. A full refund will be issued in the same manner it was paid should the Customer’s order be canceled after payment has been processed.

Indemnification

Customer agrees to indemnify and hold harmless PI Gear, Inc., its shareholders, directors, officers, employees, representatives and agents (collectively, “Representatives”), all of PI Gear’s affiliates and all Representatives of all PI Gear affiliates from and against any and all lawsuits, losses, damages, actions, causes of action, governmental duties, charges, lines, penalties, costs, expenses or obligations of any kind or nature whatsoever (including reasonable attorney’s fees and costs of defense) arising, relating to, or alleged to arise or relate to the actions or inactions of Customer in connection with this Agreement of sale and/or goods or services to be provided by PI Gear pursuant to this Agreement. This indemnification obligation shall survive termination, cancellation or completion of this Agreement.

Assignment

This Agreement may not be assigned by Customer without the express written consent of PI Gear, Inc.

Governing Law

This agreement shall be governed by the laws of the State of New Jersey and adjudicated within Cape May County, New Jersey.

Notice

Any notice or written document required or permitted to be given by Customer or PI Gear to the other shall be in writing signed by the party giving such notice and sent to the other party at such other Party’s address set forth on the front of this Agreement (or such other address designated by the applicable party).

Severability

If any provision of this Agreement or the application thereof to any person(s) or entity(ies) or circumstance(s) shall be invalid or unenforceable to provision, each such provision shall be enforced to the greatest extent permitted by law.

Disclaimers

Depending on where you live, restrictions by certain states, counties, and cities may prohibit the possession or use of some items listed for sale by PI Gear, Inc. on our website or catalogs. It is solely the responsibility of the Customer and not the PI Gear, Inc. or PI Gear, Inc. to understand and obey federal, state, and local laws or ordinances with regard to the purchase, possession, and use of any product(s) purchased before placing an order. You should contact your federal, state, and local authorities to be certain you are not breaking any laws. By placing any order with PI Gear, Inc. you agree; to all the terms and conditions contained herein; that you are of legal age to purchase and possess the item(s) purchased; that you have made sufficient inquiry to know that it is legal for you to purchase and process the items purchased in your jurisdiction; that the use of the item(s) purchased shall be used in a lawful manner; that you have read this disclaimer and that by making a purchase from PI Gear Inc. you agree to hold PI Gear, Inc, its owners, agents, product suppliers, or affiliates harmless from any and all liability.

"ALL OFFERS VOID WHERE PROHIBITED BY LAW"